Shipping policy

Shipping Policy

Thank you for your order.

1. Order Processing Time
   Orders are generally processed and shipped within 14 business days after payment confirmation (excluding pre-order items).

2. Delivery Time
   Delivery estimates are provided for reference only. Actual delivery times may vary depending on courier arrangements.

3. Customer Shipping Information Responsibility
   Customers are responsible for ensuring that recipient details including name, contact number, and delivery address are entered correctly.

We are not responsible for losses caused by:
• Incorrect address provided
• Unreachable contact number
• Failed delivery attempts
• Customer not collecting the parcel on time

1. Shipping Risk
   Once the parcel has been handed over to the courier, delivery will be managed by the shipping provider.

Minor packaging dents, shipping delays, weather conditions, or courier-related issues are not valid reasons for refunds.

1. Delivery Inspection
   Please inspect your parcel upon delivery.

If there are any abnormalities, please take photos immediately and contact customer support.

1. Duties and Additional Charges
   Any import taxes, customs duties, or additional fees incurred shall be borne by the customer.