退款政策

Refund Policy

Thank you for shopping with us. By placing an order, you acknowledge that you have read, understood, and agreed to the following Refund Policy.

  1. Eligibility for Return and Refund
    Returns and refunds are only accepted under the following circumstances:
    • Incorrect item received
    • Missing item(s) in the order
    • Product has obvious defects or damage upon arrival
    • Verified seller fulfillment error

The following situations are NOT eligible for return or refund:
• Change of mind
• Personal preference or dissatisfaction
• Color differences due to screen display
• Damage caused after use
• Customer-caused damage
• Incorrect shipping information provided by customer
• Orders placed without reviewing product details

  1. Unboxing Video Requirement (Mandatory)
    To protect both parties, customers must record a continuous unboxing video starting BEFORE opening the package.

The video must clearly show:

  1. The unopened package condition

  2. Shipping label and recipient details

  3. Entire opening process

  4. Product quantity and condition

Videos must not be edited, paused, accelerated, or re-recorded.

Failure to provide a complete unboxing video, or inability to prove that the issue existed before opening, may result in rejection of refund, return, replacement, or compensation requests.

  1. Claim Submission Period
    All claims must be submitted within 24 hours after delivery.

Please provide:
• Complete unboxing video
• Photos of the issue
• Order number
• Description of the issue

Late submissions may be treated as completed orders.

  1. Refund Processing
    Once approved, we may provide:
    • Replacement item(s); or
    • Refund via original payment method; or
    • Store credit (where applicable)

Refund processing time depends on banks and payment providers.

  1. Special Products
    Live breaks, trading cards, card packs, blind boxes, collectibles, pre-order items, and limited edition products are non-returnable and non-refundable once opened or used unless a wrong item was sent or a major defect is confirmed.

  2. Final Decision
    We reserve the right to review all claims and make the final decision regarding refund eligibility.